Sailport Apartments Mooloolaba

Privacy Policy

Why do we collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required, we securely destroy it from our systems.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the General Manager.  Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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Terms and Conditions

PLEASE NOTE: Check-in 2pm; Check-out 10am

Unit Occupancy

• 1 Bedroom: 1 – 2 persons (additional person – go to 2 bedroom)
• 2 Bedroom: 1 – 4 persons (additional person $50 per night)
• 3 Bedroom: 1 – 6 persons (additional person $50 per night)
• 1 Bedroom units only available outside school holidays
• Cot Hire – $15 per night
• Trundler Bed (additional person) – $50 per night

Unit Allocation

Every effort will be made by management to place guests in a requested unit. Where circumstances beyond our control prevent this, an alternative unit will be allocated.

Cancellation

Low Season – Outside 7 days no cancellation fees, bookings cancelled within 7 days of arrival 100% cancellation fee applies.
Mid-Season – (School Holidays, Public Holidays and Events mid-week or weekends). Outside 14 days no cancellation fees, bookings cancelled within 14 days of arrival
100% cancellation fee applies.
Peak Season – Dec 15th to Jan 26th. Easter. Outside 28 days no cancellation fees, bookings cancelled within 28 days of arrival 100% cancellation fee applies.

Deposits

Payment of one night’s accommodation is required to secure your reservation.

 

Conditions of Booking and Occupancy

Appropriate Travel Insurance is recommended.
2. Charges must be paid in full by Eftpos or credit card before occupancy commences.
3. Occupancy starts and finishes on the dates shown on the receipt and confirmation.
4. Upon arrival, all reservations attract a security deposit, payment is by pre-authorisation of credit card ($200). Please note this process validates the
presented credit card and protects both the cardholder and merchant from increasing fraud incidents.
5. After hours arrivals pre-authorisation of a credit card is required prior to arrival, as well as full payment of the balance of the accommodation charges.
6. The Guest making the booking must be over 18 years old and agree to take full responsibility for the temporary rental of the property and be resident at
the property.
7. An acceptable form of photographic identification (valid driver’s license, passport or 18+ card), must be produced to the reception on check-in if requested.
8. Upon arrival if you notice anything damaged or items missing in your Apartment or Studio, please report immediately to reception.
9. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to
the Apartment and its contents or the Body Corporate property caused by any Guest.
10. Neither the Body Corporate, the Manager nor the Apartment owner is liable for any damage or loss of property which a Guest may sustain while on the
complex.
11. The Guest authorises the Manager to charge the credit card provided for the booking, for any loss, damage, monetary contribution for which the Guest is
liable under this document or otherwise.
12. The management will make every effort to ensure that the property is available as booked. However, the operators reserve the right to make
alterations to bookings due to unforeseen circumstances.
13. The Apartment must not be used for any unlawful purpose.
14. There is only one car space per Apartment.  Visitors parking is available but not guaranteed.

15. Only the number of people stated on the registration may reside in the Apartment.
16. No animals or pets are to be brought onto the complex.
17. We enforce a strict Quiet enjoyment Policy for the comfort and security of all our Guests and excessive noise or inappropriate behaviour will not be
tolerated at any time.
18. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with.
19. If the occupancy ends or is terminated, the Guest must immediately vacate the Apartment. The manager is authorised to do whatever is required to
enforce the eviction of any Guest and removal of Guests’ property.
20. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has
been a breach of these conditions.
21. There is no refund for early departure.
22. The Manager and the apartment owner are not responsible for any misdescription of the Apartment.
23. Please note that our Apartments are fully self-contained. A complimentary starter kit including tea, coffee, sugar, milk, toilet paper etc. is provided on
arrival. Should you require further supplies they can be purchased from reception. For larger provisions there are supermarkets in the near vicinity.
24. Linen is included for all reservations and Apartments are serviced for stays of 7 nights or more only.
25. No smoking is permitted inside The Apartment.
26. All Apartments have individual owners, and all furniture and fittings and equipment should not be moved from one Apartment to another.
27. The Apartment is to be left in a satisfactory clean and tidy state, including all garbage wrapped and emptied into the bin bays located in the car park and washing up
done – dishwasher loaded and started. In the event of excessive cleaning requirements, an extra cleaning charge will be charged.
28. Upon departure, please lock your Apartment then return keys to reception. Should you be departing outside office hours advise Reception the day before, then deposit keys in the After Hour Key Drop Off located outside the reception door. Lost or Late keys will be subject to a charge.
29. Check out time is 10am. The guest must vacate the property by this time unless previously agreed with by the Management.

EXTRA CANCELLATION INFORMATION

NO SHOW GUESTS
1. No show guests are responsible for the total accommodation for the full period
of their booking

CONFIRMED BOOKINGS
1. Bookings are not confirmed until a deposit is paid.
2. A deposit of full tariff applies for One-night bookings.  A of one night’s accommodation applicable on all bookings with the balance to be paid 7 days prior to arrival in low season,
14 days prior to arrival in Mid-Season and 28 days prior to arrival in High Season.

GUEST DEPARTING EARLY
1. Guests that leave before the booking departure date will be responsible for the accommodation for the full period of their booking and thus, no refund will be made.

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